![]() How do I change the Power Off Timer setting? How do I uninstall the Epson printer and Epson Scan 2 software in Windows or on my Mac? How do I restore my product's default settings? How do I enlarge an image I scanned with Epson Scan 2? How do I decide which resolution to select when I scan from Epson Scan 2? How do I change the scan settings in Epson ScanSmart? How do I print a scanned image or file with Epson ScanSmart? How do I attach a scanned image to an email with Epson ScanSmart? How do I scan a document with Epson ScanSmart? Scanning is slow when I scan with Epson ScanSmart. ![]() I am unable to scan multiple images at once. I see a blank Scanner Settings window when I start Epson Scan 2. The quality of an image I scanned with Epson Scan 2 is poor. How do I scan a document so I can edit the text in word processing software? How do I scan using my product's control panel? My scanning software doesn't work properly in Windows or on my Mac. I can print with a wireless connection on my home network, but not on a VPN (virtual private network). How do I print labels in Microsoft Office? How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order? How do I set the default print settings in Windows or on my Mac? How do I print a borderless photo from Windows or my Mac? ![]() How do I set up my product to print only Black or Grayscale from Windows or my Mac? How do I copy a document or photo using my product's control panel? How do I set up my product for the fastest printing? Printing is slow or the printer stops printing when I try to print from Windows or my Mac. I was able to print from Windows before with a USB connection, but now I can't. I was able to print from my Mac before with a USB connection, but now I can't. The following morning the update re-installed itself so I un-installed again and this time marked “hide this update” to prevent re-installation.Printing or scanning is slow over my wireless connection. Client was looking for original invoice to pursue warranty service but I wasn’t convinced.įinally on November 21 I came across an article on the Epson support site “Epson Point of Sale and Impact Printers – Windows Update KB4048957”.įollowed the advice to un-install the update and printing worked again. Printer performed self-test with no problems. Spent hours trouble-shooting print spooler, un-installing, re-installing, changing USB ports, installing parallel port pci card, pooling printer ports, installing printer on another pc that had never had any Epson printer on it before, and on and on. If it does not, uninstall the driver again.Ĭlient uses LQ-590 to print multi-part work orders. Install the driver and see if it resolves the issue.Download the printer driver, provided that one is provided for the operating system of the affected machine.Open the Microsoft Update Catalog website.He suggests the following to find the right Microsoft printer driver for the Epson printer model: Günter Born notes that installing the Microsoft printer driver may resolve the issue even though Microsoft states that it is not an issue caused by the printer driver. Option 2: Install the default Microsoft printer driver Updates can also be removed using the Control Panel (Programs and Features > View installed updates), or the update history on Windows 10 devices. You may uninstall updates by running the command wusa /uninstall /kb:xxx /quiet /warnrestart using an elevated command prompt. Please note that these may have patched security issues on Windows machines. Here are the solutions: Option 1: Uninstall the update Günter Born published workarounds on his blog that help Windows users and administrators fix the issue on affected machines. Microsoft will provide an update in an upcoming release. This problem is not related to the printer driver, so installing current or older print drivers will not resolve the issue. Microsoft and Epson have determined the cause of the issue and are working on a solution. The company notes however that the issue is not caused by printer drivers, and that it cannot be corrected by installing different printer drivers for the Epson printers. Microsoft confirmed the issue but has yet to release a fix for it. The KB4048955 update page for Windows 10 Version 1709 for instance lists it as a new issue:Īfter installing this update, some Epson SIDM and Dot Matrix printers cannot print on x86 and 圆4-based systems. Microsoft confirmed the issue affecting Epson printers in an addendum added to the know issues section of update support pages. Update: Microsoft has released the Windows Update KB4055038 that fixes the issue. The issue seemed to affect Epson dot matrix printers, and users reported issues with printer models such as Epson LX-310, Epson FX890, and Epson LQ690. ![]() Print jobs are terminated with the error message "Win32 error code returned by the print processor: 2147500037" on affected devices.
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